Howdy partners! At Cody James, we’re here to help you with any questions about our authentic western wear, shipping policies, and more. Saddle up and browse through our FAQ below.

About Our Products

Q: What types of western wear do you offer?
A: We specialize in premium western wear including cowboy boots (regular and exotic), casual shoes, hats, belts & buckles, jeans, shirts, outerwear, and accessories perfect for rodeos, weddings, or outdoor adventures.
Q: Do you offer clothing for both men and women?
A: Currently, our Men’s collection is our primary focus, offering rugged and authentic western wear designed for the modern cowboy.
Q: What makes your cowboy boots special?
A: Our boots range from traditional Cowboy Boots to unique Exotic Boots, all crafted with quality materials for durability and comfort whether you’re dancing at a wedding or working on the ranch.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect all your transactions.
Q: How do I know my order was placed successfully?
A: You’ll receive an email confirmation with your order details shortly after completing your purchase.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide to most locations (excluding some remote areas and parts of Asia).
Q: What are my shipping options?
A: We offer two options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days
– Free Shipping (orders over $50 via EMS): 15-25 business days
Q: How long does order processing take?
A: We saddle up quickly! Orders are processed within 1-2 business days before shipping.
Q: Do I have to pay customs fees?
A: International orders may be subject to customs fees, import duties, or taxes which are the customer’s responsibility.
Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email once your order ships from our El Paso headquarters.

Returns & Exchanges

Q: What’s your return policy?
A: We offer returns within 15 days of delivery. Items must be unworn and in original condition with tags attached.
Q: How do I initiate a return?
A: Please visit our Returns Policy page for complete instructions on returning items.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Customer Service

Q: How can I contact customer service?
A: Our El Paso-based team is ready to help! Email us at [email protected] for any questions.
Q: What are your business hours?
A: We’re available Monday-Friday, 9AM-5PM Mountain Time to assist with your western wear needs.

Happy trails from all of us at Cody James! If you don’t see your question answered here, don’t hesitate to reach out – we’re your partners in adventure.